For decades, we’ve taught AI to recognize faces, predict markets, and write code. But in the most human part of business—conversation—it’s still flying blind. It can parse words but misses intent. It can summarize meetings but doesn’t know when a deal is slipping away. It can generate responses but can’t tell if it just made someone angrier.

AI-driven solutions have transformed customer service, allowing AI agents to manage routine tasks with efficiency. However, creating interactions that feel genuinely human remains a challenge. By combining voice AI with emotional intelligence through Valence, AI agents can bridge this gap. With the ability to detect and respond to emotional cues, these enhanced AI agents bring a more connected and human experience to automated customer service.

Voice AI equipped with emotion detection is reshaping the sales landscape by helping teams understand customer emotions in real time. By analyzing vocal patterns, emotion AI enables sales representatives to adjust their communication style to match a prospect’s emotional state, fostering interactions that feel personal, relevant, and impactful.

Voice AI is reshaping the contact center landscape by automating routine tasks, providing real-time transcription, and streamlining interactions, all of which allow agents to focus on delivering high-quality, meaningful customer experiences.

Neurodiversity, a term first coined in the late 1990s by sociologist Judy Singer, has become a transformative way to understand and appreciate the wide range of neurological differences among people. This concept acknowledges the inherent value in diverse neurological conditions such as autism, ADHD, dyslexia, and alexithymia, among others. By recognizing neurodiversity as an asset, we can foster a more inclusive society that celebrates the unique strengths and talents of neurodivergent individuals.

Our thesis at Valence Vibrations has been that the burden of altering communication has been unduly and unequally placed on the most marginalized people in a given conversation.