Empathetic voice agents drive
customer outcomes

Empathetic voice agents drive customer outcomes

Power your AI voice agents with emotion context to move beyond the uncanny valley to truly enjoyable customer experience.

Book a demo

Detect vocal emotions

Standard voice agents lack EQ

Voice agents with Valence AI can detect vocal emotions to make their users feel understood, driving positive and profitable interactions.

Voice agents without emotional understanding are monotone, awkward, and sometimes creepy. Teach your voice agent to empathize with your users for pleasant dialogue that feels human.

It’s not just what customers say, but how they say it

Enable voice agents to respond to customer emotions in real time. Catch frustration, hesitation, or urgency as it emerges, so customers feel understood before issues escalate.

Customer Input

The same words can signal very different intent depending on tone, pace, and stress.

Ugh this is Sarah Smith, my order number? I already told it to two agents earlier, are you even paying attention?

The customer is immediately frustrated and feels unheard due to having to repeat information multiple times.

Yeah, I’m not paying $500 for a gold card. You guys should make it more clear which card you’re signing up for.

The customer’s frustration escalates into anger, driven by a perceived lack of transparency and a sense of being misled.

So I had a flight. It was canceled. I had to book another flight, you rescheduled me to another flight. However, I had pa…

The customer provides a detailed account of the issue, signaling a shift from emotional frustration to urgency and a strong expectation for immediate resolution after multiple service failures.

Agent Without Emotion AI

Agents rely only on words and scripts, missing emotional signals beneath the surface.

Hello Sarah, I apologize for any frustration this may have caused. I don’t have access to past conversations but…

The agent failed to take responsibility, did not acknowledge prior interactions, and escalated frustration by asking the customer to repeat information again.

I apologize for the confusion regarding your credit card charge. I understand that being charged for a higher tier car…

The agent acknowledged the charge but minimized the emotional context, treating the issue as a preference change rather than attempting to de-escalate.

I’m sorry to hear about the issues you faced regarding your canceled flight and the problems with the new bookin…

The agent overwhelmed the customer by presenting a long list of requirements upfront instead of engaging conversationally and gathering information.

Emotion AI Powered Agent

Emotional context from voice guides timing, tone, and next best action.

I’m really sorry to hear that you’re feeling this way, Sarah. I completely understand how frustrating it must be to repeat…

The agent acknowledges the customer’s frustration, takes emotional responsibility, and rebuilds trust before asking for information.

I completely understand your frustration and I genuinely apologize for the confusion regarding the card tier…

The agent validates the customer’s emotional response, accepts fault for the confusion, and moves directly toward resolution, signaling corrective action instead of deflection.