AI understands everything—except us.

For decades, we’ve taught AI to recognize faces, predict markets, and write code. But in the most human part of business—conversation—it’s still flying blind. LLMs can parse words but miss intent. They can summarize meetings but don’t know when a deal is slipping away. They can generate responses but can’t tell if they just made someone angrier.

That gap in conversational efficiency is costing businesses billions. Lost revenue, customer churn, wasted training. We built Valence to fix it.

Not by throwing more automation at the problem. Not by replacing people. But by doing what AI has never done before—understanding the emotional undercurrents that drive every conversation.

The Missing Piece in Agentic AI

The biggest breakthroughs don’t come from better predictions. They come from better understanding.

- Tesla didn’t win by making faster cars. It made cars that learn.

- OpenAI didn’t win by making chatbots. It made AI that convinces you it’s listening.

- Salesforce didn’t win by making a CRM. It made software that taught companies how to sell.

The next frontier isn’t just AI that responds—it’s AI that reads the room.

For the first time, we’re turning conversation into a living, breathing dataset. Not just sentiment analysis, not just word clouds—actual emotional intelligence, mapped in real time. So sales teams don’t misread a hesitant buyer. So customer support doesn’t escalate a call that could have been saved. So AI doesn’t just sound human, but interacts like one.

This isn’t a small feature to add into a growing conversational AI stack. It’s the foundational layer of how AI will communicate with us moving forward.

From Missing Signals to Measurable Impact

For years, AI has been deaf to the signals that drive real business outcomes. Valence is changing that.

We're not here to build another layer of automation. We're here to transform how businesses listen. To ensure every support interaction isn’t just resolved, but retained. To make sure every sales call doesn’t just end, but closes.

This is bigger than optimizing call centers or increasing revenue per rep. It’s about defining the next major KPI in communication. AI that doesn’t just analyze transactions—but understands what makes them successful.

And when every conversation becomes emotionally intelligent, every outcome improves.

The future of AI-driven communication won’t be measured by speed or efficiency alone. It will be measured by connection.

We’re building that future—one conversation at a time.