New look, still the highest-accuracy emotion engine.
New look, still the highest-accuracy emotion engine.
New look, still the highest-accuracy emotion engine.
Sentiment Analysis
Sentiment analysis involves using AI to assess the emotional tone of a conversation based off the textual content. This capability is crucial for contact centers and sales teams to gauge customer satisfaction and adjust their approach accordingly.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><g d="M 0 20 L 0 0 L 20 0 L 20 20 Z M 2.75 17.5 L 6.125 17.5 L 6.125 6.625 L 2.75 6.625 Z M 4.438 1.25 C 3.375 1.25 2.5 2.125 2.5 3.188 C 2.5 4.25 3.375 5.125 4.438 5.125 C 5.5 5.125 6.375 4.25 6.375 3.188 C 6.375 2.125 5.5 1.25 4.438 1.25 Z M 14.688 6.375 C 13.063 6.375 11.938 7.25 11.5 8.125 L 11.438 8.125 L 11.438 6.625 L 8.188 6.625 L 8.188 17.5 L 11.563 17.5 L 11.563 12.125 C 11.563 10.688 11.813 9.313 13.563 9.313 C 15.313 9.313 15.313 10.938 15.313 12.188 L 15.313 17.5 L 18.75 17.5 L 18.75 11.563 C 18.75 8.625 18.125 6.375 14.688 6.375 Z" fill="transparent" height="20px" id="WRrYUPs7n" width="20px"><path d="M 0 20 L 0 0 L 20 0 L 20 20 Z" fill="transparent" height="20px" id="yEv457HOL" width="20px"/><path d="M 0.25 16.25 L 3.625 16.25 L 3.625 5.375 L 0.25 5.375 Z M 1.938 0 C 0.875 0 0 0.875 0 1.938 C 0 3 0.875 3.875 1.938 3.875 C 3 3.875 3.875 3 3.875 1.938 C 3.875 0.875 3 0 1.938 0 Z M 12.188 5.125 C 10.563 5.125 9.438 6 9 6.875 L 8.938 6.875 L 8.938 5.375 L 5.688 5.375 L 5.688 16.25 L 9.063 16.25 L 9.063 10.875 C 9.063 9.438 9.313 8.063 11.063 8.063 C 12.813 8.063 12.813 9.688 12.813 10.938 L 12.813 16.25 L 16.25 16.25 L 16.25 10.313 C 16.25 7.375 15.625 5.125 12.188 5.125 Z" fill="rgb(255, 255, 255)" height="16.25px" id="ZmodORJZn" transform="translate(2.5 1.25)" width="16.25px"/></g></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><g d="M 0 20 L 0 0 L 20 0 L 20 20 Z M 11.313 19.375 L 11.313 10.813 L 14.188 10.813 L 14.625 7.5 L 11.313 7.5 L 11.313 5.375 C 11.313 4.438 11.563 3.75 12.938 3.75 L 14.688 3.75 L 14.688 0.75 C 14.375 0.688 13.313 0.625 12.125 0.625 C 9.563 0.625 7.813 2.188 7.813 5 L 7.813 7.5 L 5 7.5 L 5 10.813 L 7.875 10.813 L 7.875 19.375 Z" fill="transparent" height="20px" id="hA0CNs4MR" width="20px"><path d="M 0 20 L 0 0 L 20 0 L 20 20 Z" fill="transparent" height="20px" id="RYapSFSE1" width="20px"/><path d="M 6.312 18.75 L 6.312 10.188 L 9.187 10.188 L 9.625 6.875 L 6.312 6.875 L 6.312 4.75 C 6.312 3.813 6.562 3.125 7.937 3.125 L 9.687 3.125 L 9.687 0.125 C 9.375 0.063 8.312 0 7.125 0 C 4.563 0 2.813 1.563 2.813 4.375 L 2.813 6.875 L 0 6.875 L 0 10.188 L 2.875 10.188 L 2.875 18.75 Z" fill="rgb(255, 255, 255)" height="18.75px" id="vuzzmR1sr" transform="translate(5 0.625)" width="9.68749px"/></g></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><g d="M 0 20 L 0 0 L 20 0 L 20 20 Z M 19.319 6.135 C 19.273 5.137 19.115 4.456 18.883 3.859 C 18.644 3.243 18.323 2.72 17.802 2.199 C 17.281 1.677 16.758 1.357 16.141 1.117 C 15.545 0.886 14.863 0.728 13.866 0.682 C 12.866 0.636 12.546 0.625 10 0.625 C 7.454 0.625 7.134 0.636 6.135 0.681 C 5.137 0.727 4.456 0.885 3.859 1.117 C 3.243 1.356 2.72 1.677 2.199 2.198 C 1.677 2.719 1.357 3.242 1.117 3.859 C 0.886 4.455 0.728 5.137 0.682 6.134 C 0.636 7.134 0.625 7.454 0.625 10 C 0.625 12.546 0.636 12.866 0.681 13.865 C 0.727 14.863 0.885 15.544 1.117 16.141 C 1.356 16.757 1.677 17.28 2.198 17.801 C 2.719 18.323 3.242 18.643 3.859 18.883 C 4.455 19.114 5.137 19.273 6.134 19.318 C 7.134 19.364 7.454 19.375 10 19.375 C 12.546 19.375 12.866 19.364 13.865 19.319 C 14.863 19.273 15.544 19.115 16.141 18.883 C 16.757 18.644 17.28 18.323 17.801 17.802 C 18.323 17.281 18.643 16.758 18.883 16.141 C 19.114 15.545 19.273 14.863 19.318 13.866 C 19.364 12.866 19.375 12.546 19.375 10 C 19.375 7.454 19.364 7.134 19.319 6.135 Z M 17.631 13.788 C 17.589 14.702 17.437 15.199 17.309 15.529 C 17.139 15.966 16.936 16.279 16.607 16.607 C 16.279 16.935 15.967 17.138 15.529 17.308 C 15.199 17.436 14.702 17.589 13.789 17.631 C 12.801 17.676 12.504 17.685 10.001 17.685 C 7.497 17.685 7.201 17.676 6.212 17.631 C 5.299 17.589 4.802 17.436 4.472 17.308 C 4.034 17.138 3.722 16.935 3.394 16.607 C 3.066 16.279 2.862 15.966 2.692 15.529 C 2.564 15.198 2.411 14.702 2.37 13.788 C 2.325 12.799 2.316 12.503 2.316 10 C 2.316 7.497 2.325 7.2 2.37 6.212 C 2.412 5.298 2.564 4.801 2.692 4.471 C 2.862 4.034 3.066 3.721 3.394 3.393 C 3.722 3.065 4.034 2.862 4.472 2.692 C 4.802 2.564 5.299 2.411 6.212 2.369 C 7.201 2.324 7.497 2.315 10.001 2.315 C 12.504 2.315 12.801 2.324 13.789 2.369 C 14.702 2.411 15.199 2.564 15.529 2.692 C 15.967 2.862 16.279 3.065 16.607 3.393 C 16.936 3.721 17.139 4.034 17.309 4.471 C 17.437 4.802 17.59 5.298 17.631 6.212 C 17.676 7.201 17.686 7.497 17.686 10 C 17.686 12.503 17.676 12.8 17.631 13.788 Z M 10 5.186 C 7.341 5.186 5.186 7.341 5.186 10 C 5.186 12.659 7.341 14.814 10 14.814 C 12.659 14.814 14.814 12.659 14.814 10 C 14.814 7.341 12.659 5.186 10 5.186 Z M 10 13.125 C 8.274 13.125 6.875 11.726 6.875 10 C 6.875 8.274 8.274 6.875 10 6.875 C 11.726 6.875 13.125 8.274 13.125 10 C 13.125 11.726 11.726 13.125 10 13.125 Z M 15.004 3.871 C 14.383 3.871 13.879 4.374 13.879 4.996 C 13.879 5.617 14.383 6.121 15.004 6.121 C 15.626 6.121 16.129 5.617 16.129 4.996 C 16.129 4.374 15.626 3.871 15.004 3.871 Z" fill="transparent" height="20px" id="zPKH7I0YP" width="20px"><path d="M 0 20 L 0 0 L 20 0 L 20 20 Z" fill="transparent" height="20px" id="FEBK85AnI" width="20px"/><path d="M 18.694 5.51 C 18.648 4.512 18.49 3.831 18.258 3.234 C 18.019 2.618 17.698 2.095 17.177 1.574 C 16.656 1.052 16.133 0.732 15.516 0.492 C 14.92 0.261 14.238 0.103 13.241 0.057 C 12.241 0.011 11.921 0 9.375 0 C 6.829 0 6.509 0.011 5.51 0.056 C 4.512 0.102 3.831 0.26 3.234 0.492 C 2.618 0.731 2.095 1.052 1.574 1.573 C 1.052 2.094 0.732 2.617 0.492 3.234 C 0.261 3.83 0.103 4.512 0.057 5.509 C 0.011 6.509 0 6.829 0 9.375 C 0 11.921 0.011 12.241 0.056 13.24 C 0.102 14.238 0.26 14.919 0.492 15.516 C 0.731 16.132 1.052 16.655 1.573 17.176 C 2.094 17.698 2.617 18.018 3.234 18.258 C 3.83 18.489 4.512 18.648 5.509 18.693 C 6.509 18.739 6.829 18.75 9.375 18.75 C 11.921 18.75 12.241 18.739 13.24 18.694 C 14.238 18.648 14.919 18.49 15.516 18.258 C 16.132 18.019 16.655 17.698 17.176 17.177 C 17.698 16.656 18.018 16.133 18.258 15.516 C 18.489 14.92 18.648 14.238 18.693 13.241 C 18.739 12.241 18.75 11.921 18.75 9.375 C 18.75 6.829 18.739 6.509 18.694 5.51 Z M 17.006 13.163 C 16.964 14.077 16.812 14.574 16.684 14.904 C 16.514 15.341 16.311 15.654 15.982 15.982 C 15.654 16.31 15.342 16.513 14.904 16.683 C 14.574 16.811 14.077 16.964 13.164 17.006 C 12.176 17.051 11.879 17.06 9.376 17.06 C 6.872 17.06 6.576 17.051 5.587 17.006 C 4.674 16.964 4.177 16.811 3.847 16.683 C 3.409 16.513 3.097 16.31 2.769 15.982 C 2.441 15.654 2.237 15.341 2.067 14.904 C 1.939 14.573 1.786 14.077 1.745 13.163 C 1.7 12.174 1.691 11.878 1.691 9.375 C 1.691 6.872 1.7 6.575 1.745 5.587 C 1.787 4.673 1.939 4.176 2.067 3.846 C 2.237 3.409 2.441 3.096 2.769 2.768 C 3.097 2.44 3.409 2.237 3.847 2.067 C 4.177 1.939 4.674 1.786 5.587 1.744 C 6.576 1.699 6.872 1.69 9.376 1.69 C 11.879 1.69 12.176 1.699 13.164 1.744 C 14.077 1.786 14.574 1.939 14.904 2.067 C 15.342 2.237 15.654 2.44 15.982 2.768 C 16.311 3.096 16.514 3.409 16.684 3.846 C 16.812 4.177 16.965 4.673 17.006 5.587 C 17.051 6.576 17.061 6.872 17.061 9.375 C 17.061 11.878 17.051 12.175 17.006 13.163 Z M 9.375 4.561 C 6.716 4.561 4.561 6.716 4.561 9.375 C 4.561 12.034 6.716 14.189 9.375 14.189 C 12.034 14.189 14.189 12.034 14.189 9.375 C 14.189 6.716 12.034 4.561 9.375 4.561 Z M 9.375 12.5 C 7.649 12.5 6.25 11.101 6.25 9.375 C 6.25 7.649 7.649 6.25 9.375 6.25 C 11.101 6.25 12.5 7.649 12.5 9.375 C 12.5 11.101 11.101 12.5 9.375 12.5 Z M 14.379 3.246 C 13.758 3.246 13.254 3.749 13.254 4.371 C 13.254 4.992 13.758 5.496 14.379 5.496 C 15.001 5.496 15.504 4.992 15.504 4.371 C 15.504 3.749 15.001 3.246 14.379 3.246 Z" fill="rgb(255, 255, 255)" height="18.75px" id="SRA5aj9i4" transform="translate(0.625 0.625)" width="18.75px"/></g></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 20 20" xmlns="http://www.w3.org/2000/svg"><g d="M 0 20 L 0 0 L 20 0 L 20 20 Z M 13.705 0.625 C 14.019 3.284 15.516 4.871 18.125 5.041 L 18.125 8.028 C 16.616 8.175 15.291 7.689 13.752 6.763 L 13.752 12.339 C 13.752 19.467 5.924 21.71 2.765 16.591 C 0.741 13.317 1.978 7.566 8.468 7.331 L 8.468 10.488 C 7.956 10.566 7.451 10.688 6.96 10.851 C 5.522 11.337 4.699 12.239 4.93 13.838 C 5.368 16.896 11.036 17.803 10.563 11.823 L 10.563 0.625 L 13.693 0.625 Z" fill="transparent" height="20px" id="qRSLm7wVb" width="20px"><path d="M 0 20 L 0 0 L 20 0 L 20 20 Z" fill="transparent" height="20px" id="af2ZrCXbQ" width="20px"/><path d="M 11.83 0 C 12.144 2.659 13.641 4.246 16.25 4.416 L 16.25 7.403 C 14.741 7.55 13.416 7.064 11.877 6.138 L 11.877 11.714 C 11.877 18.842 4.049 21.085 0.89 15.966 C -1.134 12.692 0.103 6.941 6.594 6.706 L 6.594 9.863 C 6.081 9.941 5.576 10.063 5.085 10.226 C 3.647 10.712 2.824 11.614 3.055 13.213 C 3.493 16.271 9.162 17.178 8.688 11.198 L 8.688 0 L 11.818 0 Z" fill="rgb(255, 255, 255)" height="18.750034139242146px" id="AaJ0rxGq5" transform="translate(1.875 0.625)" width="16.25000078657606px"/></g></svg>)
© 2026 Valence Vibrations, Inc. All rights reserved.
© 2026 Valence Vibrations, Inc. All rights reserved.
© 2026 Valence Vibrations, Inc. All rights reserved.
Menu
Menu
Sentiment Analysis
Sentiment analysis involves using AI to assess the emotional tone of a conversation based off the textual content. This capability is crucial for contact centers and sales teams to gauge customer satisfaction and adjust their approach accordingly.