AI Agents that actually sound human
Give your voice agents emotional intelligence so they respond with warmth, clarity, and the right tone in every moment.
What makes AI Agents feel human
Most AI agents speak well.
They just don’t connect.
They answer questions but miss the emotional cues like frustration, confusion, or hesitation, that define real customer experiences. This creates robotic conversations, miscommunication, and poor outcomes.
Valence AI Agents understand and react to emotional cues.
Our AI Agent layer adds emotion context and tone-aware guidance into the heart of the voice interaction. Your AI agent doesn’t just talk. It listens between the lines and adapts in real time.
Meaningful interactions that strengthen every customer relationship.
Natural, human-feeling conversations that build trust, reduce friction, and help customers feel genuinely heard. Interactions flow more smoothly, issues get resolved faster, and customers walk away feeling supported rather than processed.
How Emotionally Intelligent Agents Behave
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22 17 22 C 16.204 22 15.441 21.684 14.879 21.121 C 14.316 20.559 14 19.796 14 19 C 14 18.204 14.316 17.441 14.879 16.879 C 15.441 16.316 16.204 16 17 16 Z M 31 16 C 31.796 16 32.559 16.316 33.121 16.879 C 33.684 17.441 34 18.204 34 19 C 34 19.796 33.684 20.559 33.121 21.121 C 32.559 21.684 31.796 22 31 22 C 30.204 22 29.441 21.684 28.879 21.121 C 28.316 20.559 28 19.796 28 19 C 28 18.204 28.316 17.441 28.879 16.879 C 29.441 16.316 30.204 16 31 16 Z M 14 6 C 14.53 6 15.039 6.211 15.414 6.586 C 15.789 6.961 16 7.47 16 8 C 16 8.53 15.789 9.039 15.414 9.414 C 15.039 9.789 14.53 10 14 10 L 10 10 L 10 14 C 10 14.53 9.789 15.039 9.414 15.414 C 9.039 15.789 8.53 16 8 16 C 7.47 16 6.961 15.789 6.586 15.414 C 6.211 15.039 6 14.53 6 14 L 6 10 C 6 8.939 6.421 7.922 7.172 7.172 C 7.922 6.421 8.939 6 10 6 Z M 38 6 C 39.061 6 40.078 6.421 40.828 7.172 C 41.579 7.922 42 8.939 42 10 L 42 14 C 42 14.53 41.789 15.039 41.414 15.414 C 41.039 15.789 40.53 16 40 16 C 39.47 16 38.961 15.789 38.586 15.414 C 38.211 15.039 38 14.53 38 14 L 38 10 L 34 10 C 33.47 10 32.961 9.789 32.586 9.414 C 32.211 9.039 32 8.53 32 8 C 32 7.47 32.211 6.961 32.586 6.586 C 32.961 6.211 33.47 6 34 6 Z" fill="transparent" height="48px" id="KHzeF8UQO" width="48px"><path d="M 0 48 L 0 0 L 48 0 L 48 48 Z" fill="transparent" height="48px" id="Y9dRKZta0" width="48px"/><path d="M 2 26 C 2.49 26 2.963 26.18 3.329 26.505 C 3.695 26.831 3.929 27.279 3.986 27.766 L 4 28 L 4 32 L 8 32 C 8.51 32.001 9 32.196 9.371 32.546 C 9.741 32.896 9.964 33.374 9.994 33.883 C 10.024 34.392 9.859 34.893 9.531 35.284 C 9.204 35.675 8.74 35.926 8.234 35.986 L 8 36 L 4 36 C 2.991 36 2.019 35.619 1.279 34.933 C 0.539 34.247 0.086 33.306 0.01 32.3 L 0 32 L 0 28 C 0 27.47 0.211 26.961 0.586 26.586 C 0.961 26.211 1.47 26 2 26 Z M 34 26 C 34.53 26 35.039 26.211 35.414 26.586 C 35.789 26.961 36 27.47 36 28 L 36 32 C 36 33.061 35.579 34.078 34.828 34.828 C 34.078 35.579 33.061 36 32 36 L 28 36 C 27.47 36 26.961 35.789 26.586 35.414 C 26.211 35.039 26 34.53 26 34 C 26 33.47 26.211 32.961 26.586 32.586 C 26.961 32.211 27.47 32 28 32 L 32 32 L 32 28 C 32 27.47 32.211 26.961 32.586 26.586 C 32.961 26.211 33.47 26 34 26 Z M 23.6 21.714 C 23.787 21.526 24.009 21.376 24.253 21.275 C 24.498 21.173 24.761 21.121 25.026 21.122 C 25.291 21.123 25.553 21.176 25.797 21.279 C 26.042 21.382 26.263 21.533 26.448 21.722 C 26.634 21.911 26.78 22.135 26.878 22.382 C 26.976 22.628 27.025 22.891 27.02 23.156 C 27.016 23.421 26.958 23.683 26.852 23.925 C 26.745 24.168 26.592 24.387 26.4 24.57 C 24.159 26.771 21.142 28.003 18 28 C 14.858 28.003 11.841 26.771 9.6 24.57 C 9.408 24.387 9.254 24.168 9.148 23.925 C 9.042 23.683 8.984 23.421 8.98 23.156 C 8.975 22.891 9.024 22.628 9.122 22.382 C 9.22 22.135 9.366 21.911 9.551 21.722 C 9.737 21.533 9.958 21.382 10.203 21.279 C 10.447 21.176 10.709 21.123 10.974 21.122 C 11.239 21.121 11.502 21.173 11.746 21.275 C 11.991 21.376 12.213 21.526 12.4 21.714 C 13.894 23.182 15.905 24.004 18 24 C 20.18 24 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Understands how the customer feels
The system listens to vocal tone to recognize emotional signals like frustration, urgency, or relief.
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Speaks in the right tone at the right time
The AI agent adjusts its delivery using tone tags in a text to speech model, helping it match the moment with warmth,, clarity, or encouragement.
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Responds with emotional context
The LLM receives cues about how the customer is feeling, helping it choose phrasing that feels human rather than scripted.
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Adapts as the conversation unfolds
As emotions shift, the agent shifts with them — guiding the conversation toward resolution instead of escalation.
Emotionally Intelligent AI Agents Improve Every Customer Interaction
Natural, human-feeling conversations that build trust, reduce friction, and help customers feel genuinely heard. Interactions flow more smoothly, issues get resolved faster, and customers walk away feeling supported rather than processed.
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Reduced escalations
Better containment rates
More natural conversations that strengthen your brand
Higher customer satisfaction in automated channels
Voice agents that finally feel helpful instead of transactional
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