QA that understands tone, context, and the full story of a call
Automate QA with emotional intelligence. Valence analyzes how customers feel, how agents respond, and what actually happens during a call — delivering accurate scoring and coaching at scale.
Next generation of call scoring
Call scoring is only accurate when it understands emotion.
Traditional QA tools rely on transcripts alone. They miss tone, frustration, empathy, confidence, pacing—the human signals that determine whether an interaction was handled well.
Valence Brings Human Understanding to Automated QA
By combining conversational content with vocal tone and emotional cues, AI QA evaluates calls the way a human QA leader would, but with full coverage and zero manual effort.
You get the context that matters: what the customer felt, how the agent reacted, where the call improved or broke down, and what needs attention.
Scaling quality assurance with human-level precision
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Experience the Impact of QA Automation
Accurate Scoring
By reading tone and transcript together, Valence identifies what text-only QA tools miss.
Consistent Evaluations
Every agent is scored the same way, eliminating bias and subjective variability.
Actionable Coaching
Valence not only flags issues — it explains how to fix them and improve the next call.
Full Coverage
Instead of reviewing a tiny sample of calls, you get full visibility with no additional headcount.
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